EB COSMETICS USA – RETURN POLICY

We love our customers and stand behind the quality of our products. Because of the personal and hygienic nature of cosmetics, all sales are final. We do not offer refunds, returns, or exchanges for any reason other than a damaged or incorrect item.

If your order arrived damaged or incorrect, we’re here to help. Please follow the instructions below to initiate a replacement.

 

HOW TO REQUEST A REPLACEMENT FOR DAMAGED OR INCORRECT ITEMS (U.S. ORDERS ONLY)
  • Contact our customer service team within 7 days of receiving your order.
  • Email: [email protected]
  • Include:
    • Your full name
    • Your order number
    • A clear photo of the damaged or incorrect item
    • A short description of the issue

 

If your request is approved, we’ll ship a replacement item at no extra charge. Please note: replacement requests submitted after 7 days will not be accepted.

 

INTERNATIONAL ORDERS

At this time, we only ship within the United States. We are unable to process international returns or replacements.

 

CANCELLATION POLICY

Once an order has been placed, it cannot be modified or canceled. Please review your order carefully before completing your purchase to ensure all shipping information, items, and quantities are correct.

 

💌 Need help?

If you have any questions about your order or our policy, feel free to reach out:
📧 [email protected]

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